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Brief History

PCHS began in July 1990 as a community development project. It is now a not-for profit, charitable, accredited and a Health Service Provider organization.

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Mission, Vision, Objectives, Activities, and Values

Mission: To improve the quality of life of the community.

Vision: Empowered communities.

PCHS General Objectives are:

  • Address domestic violence
  • Develop programs to address the needs of children, youth and families
  • Develop programs to cater to the needs of people with mental health problems
  • Develop programs to address the needs of people with addictions
  • Develop programs to serve seniors
  • Support newcomers by providing settlement services

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Main Activities of PCHS Programs consist of:

  • Education and awareness
  • Counselling clients in one to one, case management and group format
  • Community development and capacity building
  • Newcomers’ settlement services
  • Arts, research and innovation in service delivery
  • Social entrepreneurship

Values:

Respect for Diversity
  • We respect individual differences and pride ourselves on providing a safe, positive and nurturing environment for both clients and staff
Service Excellence
  • We take responsibility to provide excellent service and link all clients with to the most appropriate resources in the community
Good Governance
  • We maintain good governance by having an experienced board, practicing sound fiscal responsibility and operating on effective policies and procedures
Staff and Volunteer Expertise
  • We value staff expertise and invest in their ongoing professional growth and skills development
Innovation and Partnership
  • We provide evidence based programs which are managed by equitable partnerships and are continuously evaluated and improved

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Mandate

PCHS has a mandate to provide health and social services to diverse communities within Peel Region. PCHS has four core programs: mental health and addictions, geriatric services, settlement services, child, youth and family services. Within these programs PCHS provides addictions, mental health, seniors, settlement, domestic violence and parenting services to the community. PCHS also undertakes community development projects to build neighbourhoods and special projects like building “community hubs”.

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Governance

PCHS is governed by the Board of Directors (BOD) elected at the Annual General Meeting. There is a provision for between seven to nine BODs and at present, there are eight elected BODs. The board manages its responsibilities through existing committees and the committees are: Governance Committee, Quality Improvement Committee, Fundraising Committee, Audit Committee, and Anti-discrimination and Diversity Committee.

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Operations

Executive Team

PCHS is operated by the Executive Team which consists of the Chief Executive Officer (CEO), Chief Operating Officer (COO) and the Director of Operations (DOO).

Management Team

Management Team consists of the CEO, COO, DOO, HR Manager, Finance Manager, and the three Executive Assistants.

Operations Team

Operations Team consists of the Team Leads for each of the program areas under the leadership of Director of Operations.

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Program Overview

Mental Health Program:

The South Asian Mental Health Program provides assistance and support to clients who are dealing with problems associated with some form of a mental illness. Our program uses a holistic approach by providing supportive counselling services to individuals and family members.

Addictions and Opioids Program:

The South Asian Addictions Program (SAAP) provides assistance and support to those individuals and their family members who are struggling with substance abuse issues. SAAP strives to improve the quality of life by supporting clients and their families through a guided journey to recovery from substance use/abuse in a holistic and culturally appropriate manner. In collaboration with the CW LHIN’s Narcotic Strategy, PCHS has developed the South Asian Opioids Addiction Program. This program caters to the needs of 16 years + South Asian clients with an addiction to opioids.

Geriatric Program:

The Geriatric Program at PCHS strives to empower seniors to improve their quality of life in spite of their existing conditions by providing education and support, linkages to community resources and health education, which promotes healthy aging, physical independence and wellbeing.

Settlement Services:

The Settlement Services Program at PCHS helps newcomers integrate into Canadian society, Settlement Services are available for newcomers/permanent residents (PR), citizens, live-in caregivers and conventional/refugee claimants to Canada (proof required). Services are provided in English, Punjabi, Hindi and Urdu.

Child, Youth and Family Services:

This program provides support to youth and their families in the areas of mental health, cultural conflict, domestic violence, and substance abuse. The program provides 1 – 2 hour sessions to individuals in a group format, individualizedassessment and planning, service co-ordination, supportive counselling, monitoring and evaluation of services provided to recipients, systems advocacy/resource co-ordination and outreach in the community.

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Models of Engagement

PCHS uses a holistic model based on a family centric approach. It dovetails the main aspect of South Asian culture, which is “collectivist in nature”. All services are provided under one roof.

Growth of PCHS

In the last two years PCHS has experienced significant growth as an agency, PCHS has been accredited by Imagine Canada and CARF International, seen an increase in the total number of employees, and introduced new programs under the existing four core programs. Over the course of two years PCHS has seen its staff size grow from 22 employees to 40. In January of 2015 PCHS hired 15 new employees; 7 employees were hired to Geriatrics, 3 to Mental Health, 1 to Addictions, 1 to Child, Youth and Family Services and 3 to administrative staff.

With the addition of new employees also came the addition of new programs. The Geriatrics Program added the SAHARA Caregiver Support and Respite (SCSRP), this program provides culturally and linguistically appropriate services to seniors and care givers. The community respite program was started to provide home support to seniors so that their caregivers could take a break thus preventing “burnout”. The scope of services includes one on one supportive counselling, caregiver support workshops, educational sessions, and respite services for seniors to provide relief to caregivers. The Mental Health Program added two programs, In – Short Term Emergency Diversion (In-STED) and Early Psychosis Intervention Program. In-STED is a short term case management program that offers support to individuals 16 years of age or older. This project aims to identify complex mental health needs in a timely manner in hopes of reducing unplanned repeat visits to hospital emergency departments. The Early Psychosis Intervention Program is a case management program that offers support to individuals who require early intervention support for first episode psychosis or mental health concerns within the past two years.

PCHS Expansion

PCHS has positioned itself to provide culturally competent services in other geographic areas as well. PCHS has branches in Calgary and Punjab, India. Very soon two new branches will be started in Ottawa and Windsor.

Accreditation

Imagine Canada accreditation is awarded to those charities and non-profits that demonstrate excellence in five areas of operations. The areas of operations that standards are focused on include Board Governance, Financial Accountability and Transparency, Fundraising, Staff Management and Volunteer Involvement. By including the Imagine Canada symbol on all PCHS documents it speaks to their investment in trust. Being CARF International accredited allows PCHS to display a visual symbol that assures the public of our commitment to continually enhance the quality of services and programs being provided. CARF accreditation also allows for:

  • Financial institutions, investment bankers, and insurance carriers to be assured PCHS is financially stable
  • Let PCHS have a competitive edge and stand out amongst other service providers
  • A reduction to risk exposure in the areas of human resources, governance and finance
  • Access to an international network which provides opportunities to collaborate and form new partnerships.

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Accountability

Our accountability is to the Board of Directors, Clients, Community and the Funders. It is imparted through annual community engagement session called “Friends of PCHS”.